Return & Refund Policy

At Lethe, every fragrance is compounded when ordered. This makes each bottle part of a considered process rather than an item drawn from mass-produced inventory.

Because fragrance is a personal and sensory product, we maintain a careful returns policy while remaining committed to resolving genuine product and delivery issues fairly.

1. Eligibility for Returns

For hygiene and product-integrity reasons, we generally do not accept returns or exchanges for products that have been opened, used or unsealed, or for products returned solely because the customer dislikes the fragrance.

Eligible issues may include:

  • A product that arrives damaged or leaking.
  • An incorrect product or variant supplied.
  • A missing item in the order.
  • A verified manufacturing defect or material quality issue.
  • An order cancelled by Lethe where a refund is due.

All requests are assessed fairly and subject to applicable consumer protection law.

2. Discovery Sets and Samples

If a discovery set or sample product has been opened or used, it is generally not eligible for return merely because the fragrance is not to your preference.

If a discovery set arrives damaged, incomplete or incorrect, please contact us with your order details and supporting photographs.

3. How to Request a Return or Refund

Email lethe.fragrances@gmail.com with:

  • Your order number.
  • The product concerned.
  • A description of the issue.
  • Photographs or other relevant evidence, where available.

Please contact us preferably within 48 hours of delivery for damage, leakage, missing items or incorrect products. We will review your request and explain the next steps, including whether the product needs to be returned.

Please do not ship a product back before receiving return instructions.

4. Return Conditions

Where a return is approved, we will provide instructions for returning the product safely.

Products should be returned with their original packaging and all included components wherever reasonably possible. We may request photographs or arrange an inspection to establish the nature of the issue.

Where the issue is attributable to Lethe, we will explain the appropriate remedy and the applicable return-shipping arrangements.

5. Refunds

Once a refund is approved, it will generally be initiated to the original payment method.

We aim to initiate approved refunds within 7–10 business days after approval or receipt and inspection of the returned product, as applicable. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Where required by law, refunds will be processed within the applicable statutory period.

Shipping charges, promotional discounts and partial refunds will be assessed according to the circumstances, the offer terms and applicable law.

6. Order Cancellations

Because our fragrances are prepared to order, cancellation may be possible only before the order enters preparation or compounding.

Please email us as soon as possible with your order number. We will confirm whether cancellation is still possible.

If Lethe cancels an order or cannot fulfil it, any refund due will be handled in accordance with applicable law.

7. Non-Returnable Situations

Except where a remedy is required by law, the following are generally not eligible for return or refund:

  • Opened or used products returned solely because of personal fragrance preference.
  • Products damaged after delivery through misuse or improper storage.
  • Products returned without prior contact or the required return authorisation.
  • Products purchased through unauthorised third-party sellers, which must be addressed with the relevant seller.

Nothing in this section excludes remedies for defective, misdescribed, incorrect or otherwise non-conforming goods where required by law.

8. Replacements

Where a product is damaged, defective or incorrectly supplied, Lethe may offer a replacement where appropriate and available. If a replacement cannot reasonably be provided, another appropriate remedy may be offered.

9. Contact

Email: lethe.fragrances@gmail.com

Lethe Fragrances
Desk No. 81, 4th Floor, 150, Udyog Vihar, Phase 1, Gurgaon, Haryana – 122016, India.