Terms & Conditions of Sale
Last updated: 13 October 2026
These Terms & Conditions of Sale govern purchases made through the Lethe Fragrances website. By placing an order, you acknowledge that you have read these terms, subject to your rights under applicable law.
1. Seller Information
Lethe Fragrances
Business address: Desk No. 81, 4th Floor, 150, Udyog Vihar, Phase 1, Gurgaon, Haryana – 122016, India.
Email: lethe.fragrances@gmail.com
Phone: +91-XXXXXXXXXX
The complete legal name and registration details of the selling entity should be provided in the website’s final legal disclosures.
2. Products and Descriptions
We endeavour to describe our fragrances, candles, incense, personal-care products and other offerings accurately.
Fragrance is a subjective experience. Scent perception, longevity and development may vary according to skin, environment, storage, application and individual sensitivity.
Product images are illustrative of the product offered. Any material difference between the product description and the goods supplied will be addressed in accordance with applicable law.
3. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance. We may contact you if clarification is required or if an order cannot be fulfilled.
If we are unable to fulfil a paid order, we will notify you and arrange any refund due in accordance with applicable law.
4. Made-to-Order Preparation
Our fragrance-making philosophy centres on compounding when an order is placed. Preparation may therefore take longer than the dispatch of a product held in ready-to-ship inventory.
Processing and delivery estimates are published in our Shipping & Handling policy. We will endeavour to communicate material delays.
5. Prices and Taxes
Prices are displayed in the currency stated on the website and are subject to applicable taxes and disclosed charges.
The total payable amount, including applicable taxes, shipping fees and other charges, will be shown before you confirm payment.
If a material pricing or listing error is identified, we will address the issue fairly and in accordance with applicable law. We will not treat an error as permission to disregard an order or payment without appropriate communication and any refund required.
6. Payment
Orders must be paid using the payment methods available at checkout, unless another payment arrangement is expressly offered.
Payment processing may be provided by third-party payment service providers. Their security and processing terms may also apply.
An order may not be dispatched until the required payment has been confirmed.
7. Shipping and Delivery
Delivery estimates, shipping charges, tracking, delivery restrictions and procedures for damaged or missing parcels are described in our Shipping & Handling policy.
Delivery dates are estimates unless expressly confirmed as guaranteed. We will address delays, failed deliveries and other issues in accordance with our published policies and applicable law.
8. Cancellations
Because certain products are prepared to order, cancellation requests should be made as soon as possible.
We may be unable to cancel an order after preparation or compounding has started. However, nothing in this section removes any cancellation or refund rights that apply under law.
Where we cancel an order or cannot fulfil it, we will communicate the next steps and process any refund due.
9. Returns, Refunds and Replacements
Our Return & Refund Policy explains the process for reporting damaged, defective, incorrect or incomplete orders, requesting a return and obtaining a refund or replacement.
We generally do not accept opened or used fragrance products returned solely because the customer dislikes the scent. This restriction does not exclude remedies required by applicable law.
10. Product Safety and Use
Please read the product instructions and precautions supplied with each item.
- Keep fragrances away from flames, sparks and other ignition sources.
- Store products away from excessive heat and direct sunlight.
- Avoid contact with eyes and follow any product-specific directions.
- Discontinue use if irritation or an adverse reaction occurs.
- Keep products out of reach of children where appropriate.
Customers are responsible for following the instructions supplied with the product. This does not exclude our responsibilities for product safety or defects under applicable law.
11. Promotions and Gift Offers
Promotional offers, discount codes and complimentary items may be subject to specific conditions stated with the offer.
Unless expressly stated otherwise, promotions cannot be exchanged for cash and cannot be combined with other offers. Any restrictions will be disclosed clearly and applied subject to applicable law.
12. Intellectual Property
Product names, descriptions, photographs, packaging designs, logos and other brand materials remain the property of their respective owners.
Purchasing a product does not grant the customer ownership of our intellectual property or permission to reproduce our brand materials commercially.
13. Limitation of Liability
Nothing in these terms excludes or limits any liability, consumer remedy or statutory right that cannot lawfully be excluded or limited.
To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control, provided this does not remove any legal obligation owed to the customer.
14. Complaints and Grievance Redressal
For questions, order disputes or complaints, contact us using the details below.
We will acknowledge and address complaints within the timelines required by applicable law.
The name, designation, telephone number and email address of the designated grievance officer should be published here before the website goes live.
15. Governing Law and Disputes
These terms are governed by the laws of India. Disputes will be handled by the competent courts, consumer commissions or other forums in accordance with applicable law.
Nothing in this section prevents a consumer from exercising a statutory right to approach a competent consumer forum.
16. Changes to These Terms
We may revise these terms to reflect changes in our products, business practices or legal obligations. Updated terms will be published on this page.
Changes to an existing order will be handled in accordance with the terms applicable to that order and applicable law.
17. Contact Details
Lethe Fragrances
Desk No. 81, 4th Floor, 150, Udyog Vihar, Phase 1, Gurgaon, Haryana – 122016, India.
Email: lethe.fragrances@gmail.com
Phone: +91-XXXXXXXXXX